wwok Privacy Policy

1 Introduction & Purpose

wwok is a safe and reliable online betting platform operating for players in Bangladesh. We believe that protecting every user's personal information is a fundamental right. This privacy policy ("Policy") clearly defines how information is managed between wwok ("we", "our", "platform") and users of our services ("you", "user").

The purpose of this policy is to inform you with complete transparency about what types of data we collect, how that data is used, under what circumstances it may be shared with third parties, and what rights you have over your data. By signing up on our platform or using any of our services, you give your consent to the terms of this policy.

2 Data We Collect

wwok collects various types of data from different sources. These are described in detail below:

2.1 Information You Provide Directly

When you register on our platform or use our services, the following information may be collected directly from you:

• Full name (in Bengali or English)
• Email address
• Mobile phone number
• Date of birth (for age verification)
• Password (stored in encrypted form)
• Payment information (partial account details for bKash, Nagad, Rocket, or bank accounts)
• Identity verification documents (national ID card or passport number)

2.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and approximate device location
• Device type, operating system, and browser information
• Login time, browsing patterns, and click data on the platform
• Cookies and session tracking data (see section 6 for details)
• Transaction history and gameplay data

2.3 Information Received from Third Parties

In some cases we may receive information from third-party service providers, such as identity verification services or fraud prevention agencies. This information is used solely to ensure the security of your account.

3 Purpose of Data Use

wwok uses collected data only for legitimate and necessary purposes. These purposes are as follows:

• Account management: To handle registration, login, and other account-related activities.
• Service delivery: To provide betting, gaming, and other services smoothly.
• Financial transaction processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
• Age and identity verification: To confirm that the platform is used only by those aged 21 or older.
• Security and fraud prevention: To prevent unauthorized access, fraud, and money laundering.
• Customer support: Our 24/7 support team uses this information to resolve your questions, complaints, and issues.
• Platform improvement: To analyze user experience and improve service quality.
• Legal compliance: To meet obligations under applicable laws and regulations.

4 Data Sharing & Disclosure

wwok does not sell or rent your personal information to any third party. However, in certain specific circumstances, information may be shared with the parties listed below:

4.1 Service Provider Partners

With trusted service providers who assist in running our operations, such as payment processing companies and data analytics firms. These organizations may only use the data within the scope of their designated tasks and are bound by strict confidentiality agreements.

4.2 Legal Requirements

Information may be disclosed in response to a lawful order or request from a law enforcement agency, court, or regulatory authority under the laws of Bangladesh or any other applicable jurisdiction.

4.3 Business Transfer

If wwok undergoes a merger, acquisition, or business transfer, user data may form part of the transferred assets. Users will be notified in advance in such cases.

4.4 With Your Consent

Based on your explicit consent, information may be shared with other parties beyond the purposes stated in this policy.

5 Data Security Measures

wwok follows industry-standard security practices to protect your data. Our key security measures are described below:

• SSL/TLS encryption: All data transmitted between your device and our servers is protected by SSL encryption.
• Password hashing: Your password is never stored in plain text; it is stored using a strong cryptographic hashing process.
• Access controls: Only authorized personnel have access to necessary data, and this is strictly monitored.
• Security monitoring: Suspicious activity is detected immediately through round-the-clock system monitoring.
• Regular security audits: Our systems undergo regular security audits and vulnerability assessments.

However, it is not possible to guarantee complete security for data transmitted over the internet. We take the utmost precautions, but you are also advised to stay vigilant about the security of your account.

6 Cookies & Tracking Technologies

Cookies and similar tracking technologies are used on the wwok website. These are small data files stored in your browser that help the platform recognize you and remember your preferences.

6.1 Types of Cookies

• Essential cookies: Required for login sessions, security verification, and core platform functionality.
• Functional cookies: Used to remember your language preference, login state, and other personalized settings.
• Analytics cookies: Collect anonymous data to analyze platform usage and improve service quality.

You can disable cookies from your browser settings. However, disabling essential cookies may limit some platform functionality.

7 Data Retention Period

wwok retains your data only for as long as it is needed to fulfill the purpose for which it was collected, or as required to meet legal obligations.

• Data for active accounts is retained for as long as the account remains active.
• After an account is closed, financial transaction records may be retained for a period as required by applicable legal requirements.
• Marketing-related data is retained until you withdraw your consent.
• Security logs are automatically deleted after a set period.

8 Your Rights

wwok recognizes and respects, to the best of its ability, the following rights related to your personal data:

• Right to access: You have the right to know what information we hold about you.
• Right to rectification: You may request that incorrect or incomplete information be corrected.
• Right to erasure: In certain circumstances, you may request that your data be deleted, unless legal obligations prevent it.
• Right to object: You may object to the processing of your data for specific purposes.
• Right to withdraw consent: For data processed on the basis of consent, you may withdraw that consent at any time.
• Right to lodge a complaint: You have the right to file a complaint with us in the event of a breach of this policy.

To exercise any of the above rights, please contact our support team.

9 Protection of Minors' Data

wwok ensures the protection of minors with the highest priority. Our platform is for users aged 21 or older only. We do not knowingly collect any information from minors. If a minor's data enters our system for any reason, it will be deleted immediately.

Age is confirmed during the identity verification process, and if a user is identified as a minor, the account is suspended immediately.

10 International Data Transfers

Our servers and service provider partners may be located in various countries. As a result, your data may be transferred to and processed outside of Bangladesh. In such cases, we ensure that data protection standards are maintained and that the security of data is guaranteed through appropriate agreements.

11 Policy Changes

wwok may update this privacy policy from time to time. For any significant changes, we will notify you via a notice on the platform or by email to your registered address. Changes will take effect from the date of publication. Continued use of the platform after changes are made will be considered as your acceptance of the updated policy.

The date of the most recent update to this policy will always be stated at the top of the page.

12 Responsible Gambling & Data Use

To promote responsible play, wwok may analyze your gameplay and financial transaction data. The purpose of this analysis is to identify players at risk of problem gambling and to provide timely assistance. This activity is carried out entirely for your benefit and is not used against you in any way.

To learn more about responsible gambling, please visit our Responsible Gaming page.

13 Contact & Complaints

For any questions, requests, or complaints regarding this privacy policy, please contact us. Our support team is available 24 hours a day, 7 days a week in both Bengali and English:

Your privacy matters to us. wwok is always committed to protecting your data and operates on the principle of fair play.